Privacy Policy

Welcome to Truelyna. This Privacy Policy explains how Truelyna (“Truelyna”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal information when you use our wedding planning platform, website, AI features, wedding website tools, export tools, and related services (collectively, the “Services”).

By using Truelyna, you acknowledge that you have read and understood this Privacy Policy.

The data controller responsible for the processing of personal information is:

Kevin Schändl
Dorfstraße 30
7511 Kotezicken, Austria
Email: info@truelyna.com

Truelyna is currently intended and marketed primarily for customers in the United States.

Because the service provider is located in Austria, certain Austrian and European data protection requirements may still apply to Truelyna as the provider of the Services.

Depending on your location, you may have specific privacy rights under applicable laws, including the GDPR, CCPA/CPRA, PIPEDA, or other privacy laws.

We collect information that you provide directly, information created through your use of the Services, and limited technical information necessary to operate, secure, and improve the Services.

4.1 Account Information

When you create an account or use the Services, we may collect:

• name
• email address
• encrypted or securely hashed password
• login and session information
• account status
• subscription or plan status
• billing status
• partner access information, where applicable

4.2 Wedding Planning Data

You may voluntarily create, upload, or store wedding-related information in Truelyna, including:

• guest lists
• RSVP information
• seating plans
• budgets
• tasks and timelines
• vendor information
• notes
• moodboards
• uploaded images or files
• guestbook entries
• wedding website content
• planning preferences
• design choices
• AI-generated drafts
• export files or generated materials

4.3 Guest Information

If you use guest-related features, you may enter, collect, or manage personal information about guests, such as:

• guest names
• contact details, if entered
• RSVP responses
• dietary preferences
• seating assignments
• guest notes
• messages
• song wishes
• guestbook entries
• other wedding-related information

You are responsible for ensuring that you have the necessary rights, permissions, or lawful basis to add, manage, publish, or share guest information through the Services.

4.4 Wedding Website and RSVP Data

If you create, preview, export, publish, or share a wedding website through Truelyna, the website may include information that you choose to publish, such as:

• names of the couple
• wedding date
• event location
• schedule or timeline
• images
• personal story
• guestbook content
• RSVP details
• other wedding-related content

If RSVP or guest submission features are used, guests may submit information such as names, RSVP responses, messages, dietary preferences, or other details.

4.5 AI Interactions

If you use AI-powered features, we may process:

• prompts
• chat messages
• wedding planning context
• guest-related context you choose to provide
• generated responses
• writing suggestions
• wedding website text
• vows, invitations, thank-you messages, guest messages, timelines, or other generated content

Please do not submit highly sensitive personal information to AI features unless it is necessary for your intended use.

4.6 Payment Information

If you purchase a paid plan, subscription, Wedding Pass, add-on, or other paid feature, payments may be processed by third-party payment providers such as Stripe.

We do not store full credit card numbers or complete payment card details on our own servers.

Payment providers may process information such as:

• name
• email address
• billing information
• payment method details
• transaction data
• tax information
• fraud-prevention information

Payment information is processed according to the payment provider’s own terms and privacy policies.

4.7 Technical and Usage Information

We may automatically collect limited technical information, including:

• IP address
• device type
• browser type
• operating system
• language settings
• error logs
• diagnostic data
• security logs
• login activity
• general usage information necessary to operate, protect, and improve the Services

4.8 Cookies and Local Storage

We use essential cookies and local storage technologies to:

• keep you logged in
• protect account security
• remember app settings
• support offline functionality
• store planning data locally on your device
• improve app performance
• prevent abuse or unauthorized access

Some planning data may be stored locally on your device, including under local storage namespaces such as tly_*, to support offline use and faster performance.

Local data may remain on your device until you delete it, clear browser storage, uninstall the app, or remove it through available app functions.

If you use the Free Preview, we may collect the same categories of account, technical, and limited usage data described in this Privacy Policy.

The Free Preview may restrict editing, AI usage, exports, publishing, partner access, premium downloads, or other features.

If you enter personal information during the Free Preview, we may store and process that information to provide the preview functionality, secure the Services, and allow you to continue using Truelyna if you upgrade to a paid plan.

We use personal information to:

• provide, operate, and maintain the Services
• create and manage your account
• authenticate users and protect accounts
• store and display your wedding planning data
• provide guest management, RSVP, seating chart, guestbook, timeline, budget, moodboard, and wedding website features
• synchronize data across devices, where supported
• generate AI-powered planning suggestions, writing assistance, and recommendations
• create, preview, host, publish, or export wedding website content
• process payments, subscriptions, Wedding Pass access, and billing status
• provide Free Preview access
• enable Memory Archive functionality
• provide account deletion and data export functionality
• respond to support requests
• send important service-related communications
• send billing, renewal, access, security, or account-related messages
• detect, prevent, and investigate fraud, abuse, security incidents, or technical issues
• improve the functionality, reliability, and user experience of the Services
• comply with legal, tax, accounting, regulatory, or security obligations

If you are located in the European Economic Area, the United Kingdom, Switzerland, or another jurisdiction requiring a legal basis for processing, we process personal information under the following legal bases:

7.1 Contract Performance

We process information where necessary to provide the Services you request, manage your account, process subscriptions, provide paid features, enable exports, operate wedding websites, and deliver app functionality.

7.2 Legitimate Interests

We process information where necessary for legitimate business interests, including security, fraud prevention, service improvement, diagnostics, support, account protection, abuse prevention, and protection of our rights.

7.3 Consent

We process information based on your consent where required, for example for optional communications, certain cookies, or optional features. You may withdraw consent at any time where processing is based on consent.

7.4 Legal Obligations

We may process information where necessary to comply with applicable legal, tax, accounting, regulatory, or consumer protection obligations.

Truelyna may include AI-powered tools, including planning assistance, writing support, timeline suggestions, moodboard-related suggestions, wedding website text generation, vow drafts, guest messages, thank-you notes, invitation text, and similar features.

When you use AI features, relevant content may be sent to AI infrastructure providers or AI model providers to generate responses.

AI providers may include, depending on availability and configuration:

• Lovable AI Gateway
• OpenAI
• Google / Gemini
• other AI infrastructure providers used to provide the Services

Your wedding content is sent to AI providers only as necessary to generate the requested output or provide the AI feature you use.

We do not knowingly use your wedding content or guest data to train public AI models.

Where supported by our providers, we disable or do not permit the use of customer content for training public AI models.

AI-generated content may be inaccurate, incomplete, repetitive, non-unique, or unsuitable for your specific situation. You are responsible for reviewing and verifying AI-generated content before relying on it, publishing it, printing it, or sharing it with others.

Do not use AI outputs as legal, financial, medical, psychological, relationship, tax, or other professional advice.

We do not sell your personal information.

We do not share your personal information for cross-context behavioral advertising.

We do not sell guest data.

We do not use guest data for advertising.

We may share limited personal information with trusted service providers who help us operate the Services, including:

• cloud hosting providers
• database and storage providers
• authentication providers
• AI processing providers
• email delivery providers
• payment providers
• security and fraud-prevention providers
• diagnostics or analytics providers, if used in the future
• infrastructure providers

These providers may only process information as necessary to provide their services to us, subject to contractual obligations where required.

We may also disclose information:

• if required by law, court order, governmental request, or legal process
• to protect the rights, safety, and security of Truelyna, our users, guests, or others
• to investigate fraud, abuse, security incidents, or violations of our Terms of Service
• to enforce our agreements
• in connection with a business transaction, such as a merger, acquisition, restructuring, financing, or sale of assets

We may use third-party service providers and sub-processors to provide the Services.

Depending on configuration and availability, these may include:

• Supabase / Lovable Cloud for database, authentication, and storage
• Stripe for payment processing and billing
• Lovable AI Gateway for AI routing
• OpenAI for AI model processing
• Google / Gemini for AI model processing
• Lovable Email / Resend for transactional emails
• Cloudflare Workers or similar infrastructure for hosting, edge delivery, security, or performance
• other providers necessary to operate, secure, and maintain the Services

The exact provider list may change over time as the Services evolve.

Where required by law, we will use appropriate contractual safeguards with service providers and sub-processors.

The hosting region for certain services may depend on provider configuration. We aim to use appropriate safeguards where information is processed outside your country of residence.

Your information may be processed in countries outside your country of residence, including the United States, the European Union, or other jurisdictions where our service providers operate.

Where required by applicable law, we use appropriate safeguards for international transfers, such as Standard Contractual Clauses approved by the European Commission or other legally recognized transfer mechanisms.

If you are located in Canada, your information may be processed outside Canada and may be subject to the laws of those jurisdictions.

We retain personal information for as long as necessary to provide the Services, maintain your account, comply with legal obligations, resolve disputes, enforce agreements, and protect the Services.

Wedding planning data is generally retained while your account remains active.

If your paid plan ends, your account may enter Memory Archive mode, where supported. In Memory Archive mode, certain data may remain available in read-only form for as long as your account exists and Truelyna continues to offer archive functionality.

Memory Archive data may include:

• guest lists
• budgets
• timelines
• seating plans
• moodboards
• guestbook entries
• wedding website content
• AI-generated drafts
• uploaded files
• exports or generated materials

If you delete your account, we may delete or permanently disable access to your account, wedding planning data, guest data, partner access, wedding websites, RSVP responses, guestbook entries, uploaded files, AI drafts, and related materials, subject to legal, tax, accounting, fraud-prevention, security, backup, and technical retention requirements.

Certain information may be retained for a limited period where necessary for:

• legal compliance
• tax and accounting obligations
• fraud prevention
• security
• dispute resolution
• backup restoration
• enforcement of our Terms of Service

Local data stored on your own device may remain on that device until you delete it, clear local storage, uninstall the app, or remove it through available app functions.

You may request access to or export of your personal information where available inside the Services or by contacting us at: info@truelyna.com

You may request deletion of your account by using available account deletion tools or by contacting us at: info@truelyna.com

Before deleting your account, you are responsible for exporting any materials you wish to keep.

After account deletion, exports, wedding websites, RSVP links, Memory Archive access, guestbook content, and related materials may no longer be available.

If you publish or share a wedding website, certain information you choose to include may become visible to guests or other people who receive the link.

You are responsible for reviewing all wedding website content before publishing or sharing it.

You are responsible for ensuring that you have the necessary rights and permissions to publish information, images, guest details, messages, or other content on a wedding website.

Public wedding websites may be indexed, copied, saved, screenshotted, shared, or accessed by people who receive the link, depending on your settings and how you share the website.

After a paid plan ends, public wedding websites may be limited, disabled, unpublished, or placed into a read-only or archive mode where supported.

RSVP collection and interactive guest submissions may be disabled after the RSVP deadline, after the wedding date, after paid access ends, when your account enters Memory Archive mode, or where required for security, abuse prevention, privacy, or legal reasons.

If you invite a partner to your wedding workspace, that partner may be able to view, manage, edit, export, or access wedding planning data depending on your plan, permissions, and account status.

You and your invited partner are responsible for how you jointly manage wedding data inside your workspace.

Truelyna is not responsible for disputes between partners, family members, guests, vendors, or other individuals regarding wedding data, access rights, deletion, publication, or exports.

We use essential cookies and local storage technologies necessary for authentication, security, app functionality, offline support, and service performance.

As of the effective date of this Privacy Policy, we do not use third-party advertising cookies, Meta Pixel, Google Analytics, or tracking cookies for behavioral advertising.

If we introduce analytics, marketing pixels, or non-essential cookies in the future, we will update this Privacy Policy and, where required by law, request consent before using such technologies.

We may advertise Truelyna on third-party advertising platforms such as Facebook or Instagram.

As of the effective date of this Privacy Policy, we do not use Meta Pixel, Meta Conversions API, retargeting pixels, or advertising cookies on our website.

If we introduce Meta Pixel, Meta Conversions API, retargeting, or similar advertising measurement technologies in the future, we will update this Privacy Policy and, where required by law, request consent before using such technologies.

We may send you service-related communications, including:

• account verification messages
• login or security alerts
• payment and billing messages
• subscription or Wedding Pass access notices
• renewal or expiration reminders
• support messages
• important service updates
• legal or policy updates

These communications are necessary for the operation of the Services and are not marketing emails.

We may send marketing emails only where permitted by law or where you have consented to receive them. You may unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us at: info@truelyna.com

Depending on your location, you may have certain rights regarding your personal information.

These rights may include:

• the right to request access to your personal information
• the right to request correction of inaccurate or incomplete information
• the right to request deletion of your personal information
• the right to restrict processing
• the right to object to processing
• the right to data portability
• the right to withdraw consent where processing is based on consent
• the right to lodge a complaint with a competent data protection authority

To exercise your rights, please contact us at: info@truelyna.com

We may need to verify your identity before processing your request.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), where applicable.

These rights may include:

• the right to know what categories and specific pieces of personal information we collect, use, disclose, or share
• the right to request deletion of personal information, subject to applicable exceptions
• the right to request correction of inaccurate personal information
• the right to opt out of the sale or sharing of personal information
• the right to limit the use of sensitive personal information, where applicable
• the right not to be discriminated against for exercising your privacy rights

We do not sell your personal information.

We do not share your personal information for cross-context behavioral advertising.

We only use sensitive personal information, if any, as necessary to provide and secure the Services, or as otherwise permitted by law.

To exercise your California privacy rights, please contact us at: info@truelyna.com

If you are located in Canada, your personal information may be protected under the Personal Information Protection and Electronic Documents Act (PIPEDA) or applicable provincial privacy laws.

We are responsible for personal information under our control, including information processed by service providers on our behalf.

You may request access to your personal information and ask us to correct inaccurate or incomplete information.

We collect, use, and disclose personal information only for purposes that are reasonable and related to providing, securing, improving, or supporting the Services.

We may use service providers located outside of Canada, including in the United States or the European Union. In such cases, your information may be processed in those jurisdictions and may be subject to their local laws.

If you have questions about how we process personal information, please contact us at: info@truelyna.com

We use reasonable technical and organizational measures to protect personal information, including:

• encryption during transmission
• access controls
• authentication safeguards
• database security measures
• monitoring for security and abuse
• limiting access to personal information where appropriate
• reasonable measures to prevent unauthorized access

However, no system can be guaranteed to be completely secure.

You are responsible for keeping your login credentials confidential and using a strong, unique password.

Truelyna accounts are intended for use by the registered account holder and, where applicable, the couple using the wedding planning account.

You should not share your login credentials with unauthorized third parties.

We may use security measures to detect suspicious access patterns, excessive device usage, unauthorized account sharing, abuse, fraud, or activity that may threaten the Services.

Truelyna is not intended for children under 13 years old, or under 16 where required by local law.

We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us at: info@truelyna.com

We will take appropriate steps to delete such information where required.

The Services may contain links to third-party websites or services, such as payment providers, map services, hosting providers, AI providers, or external resources.

We are not responsible for the privacy practices, security, availability, or content of third-party websites or services.

Please review the privacy policies of any third-party services you use.

We may update this Privacy Policy from time to time.

When we make changes, we will update the effective date above.

If changes are material, we may notify you through the Services, by email, or by other appropriate means.

Your continued use of the Services after an updated Privacy Policy becomes effective means that you acknowledge the updated Privacy Policy.

If you have questions about this Privacy Policy or how we handle personal information, please contact:

Kevin Schändl
Dorfstraße 30
7511 Kotezicken, Austria
Email: info@truelyna.com